Property summary security chief now travel services industry talent competition is particularly fierce, only full of good people, to make the hotel business booming. Departments retain good staff, while strengthening the training efforts of all employees. It has conducted two more concentrated theoretical and practical training. The average monthly use of spare time training to reach a == hours. After each work early morning, no one leave, but the initiative to leave to attend training. Through staff training and retraining, enhanced awareness of the staff of the hotel, courtesy, knowledge of all aspects of police and fire departments. Further standardize the post operation for the command vehicle, pull the door open, saluting and other service personnel respective existing operating problems in less standardized, unified standard. Thought for the customer service significantly strengthened if they can take the initiative to help out Guests in the back room of one million yuan. Guests keeps complimenting my security officers noble style, our hotel, the department won the honor.
Due to the special nature of the hotel industry work, the needs of guests and our work often requires conflict, some guests do not understand, often occurs abusive security guards, and even make some aggressive behavior. I am of the security guards, adhere to the “guest service object” for the purpose of patient carefully do a good job, but also for the guests never abuse mouth, but try to let the guests get a pleasant consumption.
At the same time we do a good job for the customer service, but also do a good job of internal services. Since October this year, the Bureau to carry out a number of sports and entertainment events, festivals such as special power held in the Plaza show, fire safety games, workers basketball. In order to smoothly carry out these activities, my department staff dedicated, give up their rest time === more than an hour, to carry out security activities, successful completion of the tasks assigned by the bureau. In addition, the department several times to stop the internal level large-scale power system *. Bureau of the praise has been my department also actively engage in outsourcing various departments and units of fire safety training, training to listen to the views of various departments, improve the deficiencies and improve the quality of training.
Fourth, strive to do the hotel's public security and fire control work to strengthen the maintenance of fire-fighting facilities and equipment.
Safety is the survival of the enterprise, under the guidance of the Bureau of Work Safety and Octopus Group Safety Supervision Department, and my department adhere to the “safety first, prevention first” policy, conscientiously do a solid job for each security work .
My department and key parts of the hotel sector, regular inspections and checks. Easily lead to accidents on the dangerous point, the focus range to eliminate serious hazards. Adhere to safety inspection of dining room, kitchen, etc., excluding electrical short circuit = times, found insecurity about == times for safety problems found timely treatment, can not handle, truthfully reported. Chess room, night club, sauna and foot are three outsourcing units. Because of their special circumstances, several times a year with the guests conflict, we can reasonably satisfactory solution. In the inspection process, the process is due to the air conditioning plumbing bet, and then leak into the events = on, to restore the loss of the hotel. This year there are many salespeople, thieves, illegal pornography staff to our hotel as a place for illegal activities, according to any doorbell and phone calls, harassing guests, but also to our security brought trouble. I Security Department personnel, the use of surveillance equipment and patrol officers work closely with, to stop it, to drive, to ensure the safety floor.
Over the past year, we have strengthened the hotel's fire facilities, equipment regularly tested, maintenance, maintenance. Manufacturers to maintain close contact with the blue sky and fire protection system, with the factory staff a good consumer control center staff professional hands-on training, so that consumer control center staff to properly use a good blue fire fighting equipment, and care, maintenance of good blue equipment, reduce operating errors the various types of failures and problems caused by; on the updating and maintenance of fire extinguishers, fire equipment missing parts filled in a timely manner, the key parts of the fire-fighting facilities, equipment maintenance, faulty repairs were indeed to ensure the normal use , foolproof. My department also repeatedly meet power system, the local public security fire inspection, and actively participate in the meeting of the Fire southern slice group, played a role in monitoring and mutual learning.
Fifth, actively participate in the activities of the bureau held, the hotel has won a number of honors.
Year, local trade unions to enhance the vitality and cohesion for the purpose, and vigorously promote the development of a variety of all kinds of cultural and sports activities, and actively carry out various sports activities. I answered the call to the hotel sector trade union, was represented at the first session of the electric power system movement, Fire Games and other sports activities. In the game, I departmental staff Xu Feng, Zheng Haifeng won ==== meters respectively first and fourth, by the Ministry represented at the basketball game won the fifth place honors. For the hotel to win the honor.
Sixth, actively cooperate with the perfect hotel certification iso quality management system and environmental management system iso.
Early this year, after the final evaluation of the trial outside the group, I have been formally adopted by the hotel double certification. Over the past year, my department in strict accordance with the certification of the “service monitoring control program” requirement, carry out a three quality system to provide true for the internal management, effective reference information, the majority of employees to improve awareness of environmental protection and energy saving awareness, reducing the waste of water and electricity resources, reducing pollution dangerous chemicals, to prevent all kinds of unsafe incidents, reducing the consumption of goods and so on, there has been a good situation.
Although in the past year in all aspects of our department made gratifying achievements, management level has been greatly improved, but we must also face up to the challenges and difficulties exist in the work face. First, the staff can not be completely in accordance with the standards of self-discipline, uneven quality, the next step needs to be improved. Second, our management staff level should be improved. Third, there are defects in our equipment, it can not play a good role in monitoring, needs to be improved. All of these problems and deficiencies have yet to be seriously thinking about our future and summary improvement.
Recalling the work of the XX years, truly feel the more severe form of the work situation. But we firmly believe that the Security Department, under the leadership of hotels at all levels guidance, closely around the hotel's year-round center to earth style of work, for the hotel development and stability to make new contributions!
20xx draws to a close, look at their own work over the past year, summed up a year of gains and losses, have mixed feelings. Over the past year, I was interested in their own work, strict demands on themselves, put themselves in a position to work and keep “humble”, “caution”, “self-disciplined” attitude. In the care, cultivation and colleagues to help support the leadership, always study hard, work hard and improve themselves and always hard-working, serious tasks, fulfill their duties. As a security guard, but in my mind, Hublot is my home district, leadership is my parents, my colleagues are my brothers and sisters, cell thing is my own business, I want to carefully guard my home, so it is in a safe environment to thrive. I understand that as a family member, a security guard, “guard cell guard my house,” the responsibility.
Security is a special and hazardous work great, but I do not therefore fear, fear. Remember celebrity once said, “We are not working for the boss, but not simply to make money, I was working for their dreams for their great work in the future. We can only improve their performance in the middle.” Therefore, we We must uphold the serious work attitude, do a good job every day seems plain, to get, to do the whole.Resolutely fulfill superiors to each of our mission, so that the leaders do not worry.
Under the leadership of Li sector, this year we successfully completed tasks, get a live / tenant satisfaction, but also got approval from the leadership. Our work this year is more complicated year, there are live decoration construction / tenants, staff and out of many and complex, plus that due to the current financial crisis and a wave of increasingly exacerbated by the current form of serious law and order, which are on our increased work pressure, in this case we have strengthened supervision and registration for access to personnel, construction workers, strengthen patrol building efforts, the complete elimination of the accident in the bud, to ensure the safety of the community.
In his spare time, in the department of deployment, we conducted physical training security guards, including the queue training, military boxing and so on. Completion is expected to adhere to the goal, the quality and quantity to complete the training program, I too complained and the players at the beginning, that this is nothing all day long training necessary, but in the end I know I will have an overall strong business skills and strong physical quality, no training hard critical moment how we can play “idea that day, military forces temporary” role? so we have been insisting.
As a firefighter or security obligations, this year several training in fire safety and emergency response plan when the fire department organization, can seriously study records, master fire of knowledge, combined with the district's fire-fighting equipment, facilities, regularorganizers inspections and maintenance of equipment, to the “prevention first, combining anti-consumer” approach to ensure that live / tenant and security of life and property.
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