“Certainly, Mr. Smith, we?re happy to do it.”
“Very good, sir. We?d be glad to help.”
“All right, madam.”
30. 正确使用英语礼貌词汇：
“Would”的词意是：表示请求或个人的想法、看法，使语气婉转。
“Would you come this way, please?”
“Would you mind waiting?”
“Would you like to”的词意是：表示请问你是否想或希望，语气比较婉转。
“Would you like to order now, sir?”
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“Would you like to sit over there?”
“Would you like me to”的词意是：表示请问是否想要我去办某事，语气婉转有礼。
“Would you like me to draw the curtains, madam?”
“Would you like me to book the ticket, sir?”
“Could” 的词意比“Can”婉转客气得多，再加上“Please”就更婉转客气了：
“Could you please sign here, sir?”
“Could I have your name and phone number, please?”
“May I”的词意是表示请求许可：
“May I lead the way?”
“May I ask you what fight you will be cathing?”
“May I ask you when you will be leaving?”
31. 几个婉转有礼的问句句例：
“May I help you, madam?”
（不说：“What do you want?”）
“What time would you prefer to be waked up, sir?”
（不说：“What time do you want to be waked up?”）
“Whom would you like to talk to, madam?”
（不说：“Whom do you want to talk to?”）
“Which one would you prefer, sir?”
（不说：“Which one do you want?”）
“Where would you like me to send it, madam?”
（不说：“Where do you want to send it?”）
“When would you be coming?”
（不说：“When will you come?”）
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第二部分预订、入住与退房
PART II Reservation & check in & out
一、Reservation room （预订房间）
1.I?d like to reserve a single room.
我想订一个单人房。
2.Do you have a double room available for May.1st?
还有没有5月1日的双人房？
3.I?d like a room facing the ocean.
我要一个面朝大海的房间。
4.When is the check-in time? And what?s the best way to your hotel from the
railway station.
什么时候可以登记住宿？从火车站到你们饭店怎么走最好？
5.Hi, my name is Wanglin. I?d like to change my reservation for next Tuesday. We
Won?t arrive till next Thursda y.
嗨。我是王林。我想要更改一下我订的下周二的房间。我们下周四才到。6.Fully booked? I?m so sorry. Can you recommend a good hotel in the
neighborhood?
客满？真遗憾。你可不可以给我推荐一家附近的宾馆。
二、Check in at the hotel（住宿登记）
1.I have a reservation with you for there days.
我预订过住三天有房间。
2.I?d like to chec k in.
我想办理登记手续。
3.Do you have any vacancies for tonight?[…veikensi]
还有没有今晚的房间？
4.I have booked a double room here till next Monday.
我订过一间住到下周一的双人房。
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5.I?d like a room with a fine view of the city.
我想要一间能一览全城景色的房间。
6.Do you have a cheaper room?
有没有便宜一点的房间？
7.Does the charge include breakfast.
房价里包括早餐吗？
8.What?s your check out time?
什么时候可以退房结帐？
9.I want to open a safe deposit box.
我要租一个保险箱。
10.D o I have to pay in advance?
要不要事先付款？
三、Need all kinds of services（要求各种服务）
1.Please have my luggage sent up to my room.
请将我的行李送上我的房间。
2.Can I deposit valuables here?
我可以将贵重物品寄在这里吗？
3.Can I leave my luggage here until next Monday?
我可以把这些行李留在这儿到下周一来取好吗？
4.Please change the bed sheet.
请换一下床单。
5.This is Room 808. The TV set doesn?t work.
这里是808，这里的电视机出毛病了。
6.Please have the maid clean my room.
请让女服务员来打扫房间。
7.I want my breakfast sent up at 9o?clock.
9点给我送早餐。
8.Can you tell me something about your laundry service.
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请介绍一下你们的洗衣服务。
9.I have some shirts to be ironed.
我有几件衬衫要熨。
10.P lease send all these clothes to the laundry.[‘lC:ndri]
请把这些衣服送洗。
11.P lease wake me up at 7o?clock.
请在7点叫醒我。
四、Check out（退房结帐）
1.I?d like to check out now. Here?s my key.
我想退房结帐。这是我的钥匙。
2.I want to settle my account.
我来结算。
3.I?d like to see my bill.
我想看一下账单。
4.Excuse me, but what?s this charge?
对不起，这笔账是怎么回事？
5.Is this the total charge of the bill?
这里是我的全部费用吗？
6.I?m checking out now. How much do I owe you?
我想退房。费用是多少？
7.Can I pay with traveler?s cheque?
我可以用旅行支票支付吗？
五、Practical situational conversation（实战情景对话）
Checking in at the Front Desk
C=Clerk
G=Guest
C: Good afternoon. Welcome to Baiyun Hotel. May I help you, sir?
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G: Yes. I?d like to check in.
C: Certainly, sir. May I have your name?
G: I?m Bellow.
C: Do you have a reservation with us, sir?
G: Yes, for tonight.
C: Ok. Will you please wait a minute? I?ll check our reservation record………….. Your reservation is for a single room for three days. Could you fill out the Registration card, please?
G: Sure.(fill out card)
C: May I reconfirm your departure time?
G: Yes. I?ll be leaving on Sunday.
C: How would you like to make the payment?
G: By American Express Card.
C: May I take a print of the card, please? Thank you, sir. Your room is 928 on the 9th Floor. A bellman will show you to your room. Have a joyful stay here.
I Need Laundry Service
H=Housekeeping
G=Guest
H: Housekeeping. What can I do for you?
G: Yes. This is Room 808. I need laundry service.
H: Certainly, sir. A house man will soon be in your room.
(a few minutes later)
H: Housekeeping. May I come in?
G: Please do. I?d like to have this laundry done.
H: All right. Could you fill out the laundry form, please?
G: Fine. By the way, I don?t want these shirts starched.
C: No starch, I see, sir.
G: Yes, and I?d like this sweater washed by hand in cold water. It might shrink(皱缩, 缩短)in hot water.
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