行政部管理手册

管 理 手 册

行政部

目 录

第一章 酒店组织架构与岗位设置································1 一、酒店组织架构··················································1 二、酒店岗位设置··················································1 三、行政部构架图··················································4 第二章 行政部岗位职责与职能分解······························5 一、岗位职责·······················································5 二、职能分解·······················································7 第三章 行政部开发与薪酬管理···································9 一、酒店人才管理办法············································9 二、员工培训体系················································12 三、员工职业生涯规划···········································14 四、员工激励与晋升机制········································16 五、企业文化建设················································18 六、精英团队建设················································20 第四章 工作程序及流程图·······································23 一、聘请员工流程图·············································23 二、员工入职培训及报到流程图································24 三、新员工试用及评估流程图···································25 四、员工试用期转正流程图······································26 五、员工调职流程图··············································27 六、员工工伤处理流程图········································28 七、员工违纪处理流程图········································29 八、员工离职流程图·············································30 第五章 管理制度规范············································31 一、用工制度·····················································31 二、工资制度·····················································38 三、员工餐厅管理制度··········································45 四、员工餐厅用餐制度··········································46 五、员工宿舍管理制度···········································46 六、外聘人员薪金福利制度·····································48 七、员工保证金收取制度·······································50 八、员工培训管理制度···········································51

工程部管理手册

第一章 酒店组织架构与岗位设置

一、酒店组织架构

董事会 总经理办公室

客房部 餐饮部 娱乐部 销售部 行政部 工程部 财务部 二、酒店岗位设置

部门 岗位编号 总经理办公室 岗位名称 总经理 副总经理 总经理助理 行政总监 总经办主任 行政办接待、文员 小计 客房部

职位人数（人） 1 2 1 1 1 1 7人 1 1 2 6 4 5 经理 经理助理 大堂副理 迎宾、行李员 收银员 总台 1 / 53

工程部管理手册

餐饮部前厅 茶艺、前厅服务员 楼层主管 楼层领班 服务员 保洁 小计 5 2 3 28 4 61人 1 1 2 12 1 4 2 2 1 经理 经理助理或主管 领班 服务员 传菜领班 传菜员 接待、迎宾 收银 保洁 小计 26人 1 3 4 4 4 2 3 1 1 1 2 餐饮部厨房 行政总厨 燕鲍翅厨师 炒锅 打荷 配菜 面点 凉菜 煲仔 蒸车 粗加工 洗碗工 2 / 53

工程部管理手册

小计 娱乐部 销售部 经理 经理助理 主管 接待经理 收银、吧员 服务生 DJ公主 保洁 小计 行政部 销售经理 销售公关 小计 工程部 行政人事经理 质检经理 质检专员 保安经理 保安领班 保安员 员工餐厅厨师 小计

26人 1 1 2 4 4 9 25 4 50人 1 4 5人 1 1 3 1 3 12 5 26人 1 2名 5名 工程经理 工程主管、领班 队员 3 / 53

百度搜索“70edu”或“70教育网”即可找到本站免费阅读全部范文。收藏本站方便下次阅读，70教育网，提供经典综合文库行政部管理手册在线全文阅读。